About Us
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About The Mall at Johnson City
The Mall at Johnson City is the largest regional mall in Johnson City, Tennessee, while also serving the cities of Kingsport and Bristol. Located conveniently off I-26 and I-81, this Johnson City mall is easily accessible and serves the tri-cites as well as surrounding regions of Virginia and Kentucky. .
Offering over 65 stores, including anchors like Sears, JCPenney and Dick’s Sporting Goods, and top retailers like Express, Forever 21, Charming Charlie, PINK and more, The Mall at Johnson City is sure to please! The mall also has a complete Food Court with easy options like Charley’s Grilled Subs, Chick-fil-A and more.
Make a day out of your visit by attending one of the mall-hosted community events. Bring the kids along to play in the Camp PepsiCo Play area and join the Kids Club to receive exclusive discounts and attend fun events!
The Mall at Johnson City has just what you need, For Every Occasion.
Amenities
ATM Machine
For easy access to your cash, an Eastman Credit Union ATM and an Eco Atm are located on the lower level.ECU ATM is located near the escalators and Eco ATM is located in the foyer of the B Entrance.
Baby Changing Stations
For your convenience, baby changing stations are located in the restrooms on the lower and upper levels.
Children's Play Area
Take a break from shopping and let your little one enjoy some fun at Camp Pepsico Play Area. Located on the lower level near Gamestop and Charlotte Russe. Open to all children 0-12 years of age.
Event & Meeting Space
The Mall at Johnson City Conference Room offers a flexible space for meetings and events. Call 423-282-2830 or stop by the Mall Office (where the Conference Room is located) to book your meeting or event and check out the Conference Room.
Family Restroom
For your convenience, you’ll find family restrooms located on the lower level in the Food Court, beside Chick-Fil-A, and on the upper level between Victoria's Secret and AmericanEagle.
Fax & Copies
Take advantage of fax and copy services located on the lower level at The Guest Services Center. $0.10 per copy, $2.00 for first page local faxing, $3.00 for first page long distance faxing, and a dollar a page after that.
First Aid
First-aid assistance can be provided at The Mall Office on the lower level outside of Entrance D (near Belk.) Any Security Officer within the Mall will have First Aid on them as well. In the event of an emergency please dial 911 and contact the nearest Security Officer for help. An AED device is located in the Food Court on the lower level.
Food Court
Take a break from shopping and enjoy a snack or meal at ETSU Food Court. It is located on the lower level, right behind the escalators.
Gift Cards
The Mall at Johnson City Gift Cards are available for purchase at The Guest Services Center on the lower level, next to the Food Court. For more information, or to order Gift Cards online, visit our Gift Card Page.
Guest Services
The Guest Services Center is located on the lower level next to The Great American Cookie Company and Hair Plus.
Handicap Accessible
Our property offers accessibility for our guest needing additional assistance. Handicap parking is located in the front of every parking lot at the mall. Accessible Entrances are located on the lower level next to Belk, Entrances C and D. Accessible restrooms are located in the Food Court (lower level) and beside Victoria's Secret and American Eagle (upper level.)
Kiddie Rides
Children love the kiddie rides on the upper level near DSW where they can ride on their favorite ride or on our Mall Jump (giant trampoline connected to bungie cords). The Rid-a-mals are located at the end of Entrance B, beside Kay's Jeweler's. Mall Jump is located directly in the center of the ETSU Food Court. You can purchase tickets on site at respective locations. Mall Jump is $7.00 per jump (7.25 with credit/debit card) and $3.00 for pictures.
KidX - Kid's Program
The Mall at Johnson City offers a kids program with special events, exclusive discounts and more! Sign up for KidX at The Guest Services Center or or online today! Learn more, sign up and see upcoming KidsX Events now!
Lost & Found
If you misplace an item, visit Lost & Found located at The Guest Services Center on the lower level, in front of Sears.
Mall Walker Program
Our mall offers the opportunity to exercise by walking the mall in the morning. Visit The Health Resource Center on the lower level, beside Belk Women, or learn more online now.
Non-Smoking
To make your experience the best it can be, our mall is a Non-Smoking Facility on the interior of the building. If you do smoke, there are designated smoking areas twenty feet from every exterior main entrance.
Security
Shop with peace of mind knowing our Security is here to ensure a safe and enjoyable experience. If you need to contact Security at any time during your visit, please call 423-483-5155 or the mall office between 8:30am and 5:30pm M-F.
Strollers
Push your little ones around with ease in our 'Kruzer' strollers. Located in the B Entrance (between Sears and Dick's Sporting Goods), Entrance A (across from Charming Charlie's), and Entrance F (near Forever XXI.) There is a $5.00 rental fee and a dollar of that is a deposit to be returned when the stroller is turned in.
Stuffed Animal Ride Rentals
Enjoy a fun and unique experience by riding one of our Rid-A-Mals! These are giant stuffed animals with four wheels that can be driven around the mall. They are located on the lower level in Entrance B, beside Kay's Jewelers.
Vending Machines
Grab a quick Pepsi from one of the Pepsi vending machines located throughout the property.
Wheelchairs
If you are in need of a wheelchair at the mall, please visit The Guest Services Center where you can obtain one for the length of your visit. A $10 deposit or your DL is required for rental, which is returned when wheelchair is returned.
Wireless (Wi-fi) Internet
The Mall at Johnson City offers free WiFi for all our guests.
Additional Property Resources
About Washington Prime Group
Washington Prime Group is a premier retail real estate investment trust with a portfolio of 119 enclosed regional malls and open-air lifestyle community centers. We are an industry-leading, multi-faceted retail real estate owner, developer and manager. Washington Prime Group is headquartered in Columbus, Ohio and has an additional corporate office in Indianapolis, Indiana.
Visit our Corporate Site