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The Mall at Johnson City Launches Retail To-Go, a New Curbside Pickup Program

We are excited to announce that The Mall at Johnson City is launching Retail To-Go, a new curbside pickup program, as a way to safely welcome back shoppers to the town center.

Starting July 23, 2020, during the mall operating hours shoppers can make purchases directly with participating retailers via phone, online or app, and pick up their purchases at The Mall at Johnson City. Participation may vary by individual retailer. Availability, pricing, terms of the sale, and other factors, are all determined by the retailer.

How It Works

We have made it easier than ever to take advantage of Retail To-Go with curbside pickup. Upon arriving at the center, new signage will direct shoppers to designated pickup zones and parking spots. Participating stores located in the upper level will use pick up “A” located at Entrance A between JCPenney and Ulta. Participating stores located in the lower level will use pick up “B” located at Entrance B between Dick’s Sporting Goods and La Vie Nails.

Guests can remain in their vehicles and follow the steps below:

  1. Guest places order via phone, online or app, and chooses to pick up at the shopping center
  2. Retailer provides the guest with the appropriate pickup zone information
  3. Guest is instructed to call the store once they’ve arrived, indicating their parking spot number
  4. Retailer brings merchandise to the customer’s vehicle
  5. That’s it!

Participating Retailers

American Eagle Outfitters 423-282-2146

Belk 423-282-1994 (Has their own spaces) 

BoxLunch 423-262-0260

Dick's Sporting Goods 423-282-4430 (Has their own spaces) 

JCPenney 423-282-6606 (Has Their own Spaces) 

Merle Norman 423-282-3100

Safety is Our Top Priority

Due to the coronavirus (COVID-19) pandemic, Retail To-Go will follow all CDC guidelines and The Mall at Johnson City’s COVID-19 Code of Conduct We appreciate the community’s support as we look forward to safely welcoming back shoppers.